Oracle touts ME as an employee experience platform aligned with the realities of the post-crisis workforce
Oracle has announced an employee experience platform called ME, designed to meet the needs of workers who are rethinking what they want from the world of work as a result of the pandemic lockdowns.
Oracle ME is described in a vendor statement as “a complete employee experience platform that helps organizations increase employee engagement and ensure employee success.”
It is part of Oracle’s Fusion Cloud Human Capital Management (HCM) suite of products.
Yvette Cameron, senior vice president of global product strategy for Oracle Cloud HCM, told Computer Weekly in a pre-launch interview, “Employee experience [software] must be different because people are different. The way we work is drastically different from how it was a few years ago, so the Employee Experience category needs to reflect that.
“Oracle ME is the only end-to-end employee experience platform on the market that is natively integrated with a cloud HCM platform and understands how individuals relate to their organization and those experiences truly with relevant contextual information to guide them end-to-end. Because it’s integrated with the Oracle Cloud platform, it can be easily configured by HR, who can proactively change required policy or regulatory changes on the fly and respond as the needs of their workforce change. Control is back in the hands of HR to manage communications and interactions in a completely private way.”
Cameron said competing platforms like Microsoft Viva, which launched in February 2021, tend to take a one-size-fits-all approach. “Personalization is key,” she said. “Meaningful personalization requires deep insight into an individual, and that can only come from a unified platform that understands all of your information — your job, your experience, your skills — to provide a holistic understanding of you as an individual.”
Cameron, who was at Oracle earlier in her career and has held industry analyst positions at Gartner and Constellation Research, returned to the enterprise software provider a year and a half ago.
The great resignation
She attaches great importance to the pandemic-related concept of the Great Resignation or Great Reassessment.
“While employee experience has been a hot topic among vendors and organizations for many years, the pandemic has accelerated the need for a truly personalized experience [platform]’ Cameron said.
“Employees were burned out, felt disconnected from their employers and dissatisfied with the support. And from an employer’s point of view, their polar star has shifted. They recognize their need to help individuals focus on work-life balance, mental health and flexibility. As such, today, like never before, the employee experience requires communication, connection and trust in building the company culture.”
The launch announcement said the pandemic years have “changed the game for the global workforce.”
“People’s expectations of what they want and need from their employers have evolved,” it said. “According to the latest oracle [email protected] to learn85% of the global workforce are dissatisfied with their employer’s support for their careers and 87% believe their organization should do more to address the needs of their workforce.”
In the statement, Cameron said: “Employees want to feel heard, empowered and part of a culture they believe in. To meet these expectations, companies must scale up and develop experiences that meet their talent’s unique needs—or risk losing them to competitors who do.
“It’s the only complete employee experience platform focused on understanding the ‘I’ behind each employee, giving organizations new ways to listen, connect, empower and develop their hybrid workforce.”
Gareth Abreu, Principal Technology Delivery Manager for HCM at The Co-op, is quoted in Oracle’s statement on the platform. “One of the keys to creating a positive experience for our employees and managers is helping them take control of their information and their teams,” he said.
“Using Oracle solutions like HR Help Desk, Digital Assistant, and Experience Design Studio, we’ve been able to help managers complete common tasks like moving employees in a fraction of the time it previously took. Now they have more time to focus on adding value to the company.
“We are very excited about Oracle’s ongoing efforts to improve the employee experience with innovations like Journeys [a workflow system] and the entire Oracle ME platform, which will continue to drive the success of our people and therefore our business.”
Oracle ME is described by the vendor as “a better way of working by providing contextual and guided experiences that strengthen workplace relationships and allow employees to provide ongoing feedback to their managers.” Oracle ME is also said to “enable managers to track and act on employee sentiment in real time, while helping HR teams deliver personalized employee communications.”